Question 1

How does booking and payment work?

Accepted Answer

A 50% booking retainer is due at signing — your date is not reserved until payment clears. A further 25% is due 30 days before load-in, and the final 25% is due 7 days before load-in. Approved pass-through costs and overages are invoiced after the event.

Question 2

What if we need to cancel or reschedule?

Accepted Answer

More than 60 days before load-in, we retain the booking retainer and any non-cancelable costs. At 31–60 days the cancellation fee is 75% of the total fee, and at 30 days or less it is 100%. Where possible, we credit a portion toward one rescheduled event within 12 months, subject to availability.

Question 3

What does our venue or booth need to provide?

Accepted Answer

A level 10 ft x 10 ft operating area per simulator plus safe queue space, a dedicated 120V / 20-amp electrical outlet within 25 feet, and reliable internet if registration or lead capture is included. Credentials, dock and load-in access, parking, and venue-imposed costs such as electrical drops, drayage and union labor are handled by the exhibitor unless expressly included.

Question 4

Is the equipment secure overnight at multi-day shows?

Accepted Answer

Multi-day pricing assumes the equipment remains assembled in a locked, access-controlled venue. Portable components can be removed each night, and if adequate security is not available we can remove and reinstall equipment daily as an additional service.

Question 5

Who operates the simulator during the event?

Accepted Answer

Every activation includes a professional operator for up to 8 event hours per day. They handle participant onboarding, the fastest-lap competition, safety screening, and daily testing and calibration — your team does not need to manage the simulator.

Question 6

How do you handle participant safety?

Accepted Answer

We operate with posted safety signage, participant screening and a short safety acknowledgment for every driver. Participants follow operator instructions and remain seated, and we may decline participation where safety or fit is a concern.